Electrical

Electricity & Electrical Infrastructure

Distribution System

The Town of Cardston is unique in that it is one of only two town municipalities that still owns and operates its own electrical infrastructure system. All the power lines, transformers, power meters, and electrical connections are the property of the Town of Cardston, and maintained by town-employed powerline technicians.

Property owners must choose an electrical retailer prior to connection to the Town system.

Electrical Emergencies

For ELECTRICAL EMERGENCIES or power outages in the Town of Cardston please call

  • 403-308-0524 or

  • 403-653-5035

Getting Connected

The Town Electrical Department operates the Cardston distribution system and completes the physical connection of all new services. The Town also provides Temporary service to Residential and Commercial sites during construction.  A description of these services and associated Fees are contained in the Town of Cardston Distribution Tariff Bylaw – Schedule C. Contact the Electrical Department at 403 653-5672 for information on your specific site requirements. Prior to connection of a new site to the Cardston system, contractors or owners are required to contact ENMAX Power for assignment of a new Site ID number at your location. ENMAX Power provides this service to the Town and the Site ID is then used for billing purposes no matter which Retailer you choose to provide electricity to your site.

Go to EMNAX website to request a site ID

Electricity Retailers

The Alberta government supports freedom of choice with utility providers for electricity. 

For information regarding a retail supplier of electricity in Cardston, here are some web sites to help:

Balancing Pool Rider

What is the balancing pool rider?
You may notice a charge on your electric utility bill called the "Balancing Pool Rider". This is a charge of 0.00353 cents per kilowatt hour which goes towards the balancing poolThe Balancing Pool was established in 1999 by the Government of Alberta to help manage certain assets, revenues and expenses arising from the transition to competition in Alberta’s electric industry. Recent changes in provincial government policy have affected what was once a profitable balancing pool, necessitating the new charge. 

Code of Conduct

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427- 4903 or consumer-relations@auc.ab.ca. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of the Town of Cardston and the regulated rate suppliers and affiliated providers. For general and billing inquiries, refer to the contact information on this bill.

Download the Town of Cardston Code of Conduct Compliance Plan

Micro Generation

Town of Cardston Distribution System Distributed Generation Connection Process

If you are considering installing an electric generator less than 1MW (Micro-generator) in size at your residence or business site, there is an established process in Alberta to help you.   As your local electric distributor, the Town of Cardston plays a key role in the connection of small generation to the provincial electric grid.  This document captures the general steps in the connection process from application to energization.  

Process Steps:

  1. Complete the Town of Cardston Distributed Generation Application form and submit it with all supporting documentation to info@cardston.ca.

  2. Discussions may be required with the Applicant to establish the technical connection requirements.

  3. The Town will confirm the completeness of the Application information and approve applications that are in compliance with the Micro-Generation Regulation if applicable.

  4. The Town will determine if the Applicant would be responsible for any connection costs* and discuss these with the Applicant.

  5. Applicant seeks Building, Electrical and Development Permits as required by the Town.

  6. Applicant compensates Town for non-standard costs and if the generator is likely to export a significant amount of energy to the Cardston Distribution system would sign a Town of Cardston Generation Interconnection Agreement.

  7. Applicant notifies Retailer of pending generation connection.

  8. Town conducts inspections for approval of required permits.

  9. Town installs metering equipment and completes connection.

Resource documents:     

*The Micro Generation Regulation states that extra-ordinary costs may occur for safety considerations, technical complexity or any other reason and may be recovered from the Applicant.  Connection costs for non Micro-generation projects will vary. 

Solar Production

Cardston produces approximately 200mWh of solar electricity annually from solar panels installed on two Town owned facilities. The systems are sized to net-zero the facilities, producing slightly more electricity than the facilities consume annually, saving the tax payers approximately $20,000 per year at current rates. Any excess electricity produced during high output days is fed back into the Town owned grid and distributed to other facilities in Cardston.

Production data for each facility can be viewed by clicking on the respective links below.

Cardston Civic Centre

Click here to view Civic Centre solar production monitoring

141 350 watt Solar Panels producing 52 mega watt hours of electricity every year.

141 350-watt Solar Panels producing 52 mega watt hours of electricity every year.

Charlie Cheesman Memorial Ice Arena

Click here to view Charlie Cheesman Memorial Ice Arena solar production monitoring 

406 350 watt solar panels producing 160 mega watt hours of electricity every year.

406 350-watt solar panels producing 160 mega watt hours of electricity every year.

Town of Cardston Solar Farm (West Industrial Area)

4,752 400-watt solar panels producing 2,500 mega watt hours of electricity every year.

Electricity Distribution Bylaw and Operational Documents

The Town of Cardston Bylaw concerning Electricity Distribution is Bylaw 1649: Electricity Distribution Bylaw. The Bylaw is a consolidation of the following schedules which are updated periodically:

ELECTRICITY DISTRIBUTION BYLAW SCHEDULES

DATED
Schedule “A” Distribution Tariff Rate Schedule January 1, 2024
Schedule “B1” Retailer Distribution Tariff Terms and Conditions January 1, 2024
Schedule “B2” Customer Distribution Tariff Terms and Conditions January 1, 2024
Schedule “C” Cardston Power Distribution Tariff Fee Schedule May 1, 2022
Schedule “D” The Regulated Rate Option Tariff Terms and Conditions June 1, 2019
Schedule “E” The Regulated Rate Option Tariff Fee Schedule June 1, 2019
Schedule “F” The Regulated Rate Option Tariff Energy Price Setting Plan June 1, 2019
Schedule “G” The Default Supplier Rate Schedule June 1, 2019
Schedule “H” The Default Supplier Terms and Conditions June 1, 2019
Schedule “I” The Default Supplier Tariff Price Schedule Fees June 1, 2019
Schedule “J” The Retail Access Service Agreement  

The following documents are for customers or licensed occupants for connecting or attaching to the distribution system or its infrastructure.

ELECTRICAL DISTRIBUTION OPERATIONAL DOCUMENTS

Licensed Occupant Attachment Schedule of Fees
Licensed Occupant Attachments
Licensed Occupant Attachment Guide & Process
Licensed Occupant Checklist
Licensed Occupant Communication Clearances Overview
Licensed Occupant Guide Municipal Attachments
Licensed Occupant Municipal Attachment Forms
Licensed Occupant Small Connected Devices
Distributed Generation Application Form
Technical Interconnection Requirments for DER (up to 150 kW)
Interconnection and Operating Agreement (up to 150 Kilowatts) Inverter Based Micro-Generation
Standby Backup Generation Interconnection Requirements
New Electrical Connections (Residential) Service Request Form
New Electrical Connections (Commercial) Service Request Form
New Electrical Connections (Licensed Occupant) Service Request Form
Reconnection Authorization Town of Cardston Service and Metering Guide
Third Party Information Release Authorization Form

 

Help manage your power, heat, and other utility bills

Are you struggling with paying your energy bills or have had your utilities limited or cut off?

Contact your energy retailer to learn about:

  • What to do if you fall behind on bills
  • Payment plan options that could make your monthly payment more affordable
  • How to get a limiter removed
  • How to get service reconnected

Your energy retailer can also help you better understand:

  • Deposits
  • Late fees
  • The date your bill is due
  • All the charges on your bill
  • Paying your bill through auto-withdraw
  • The different types of utility rates

If you’re unable to pay your bill or need help with deposits, reconnection, and advocacy:

  • 211 Alberta – Dial 2-1-1 anywhere in Alberta ab.211.ca  
    • Be guided to right service for whatever issue you need help with.
  • Alberta Supports – 1-877-644-9992 https://www.alberta.ca/alberta-supports.aspx   
    • Provides help for seniors, people with disabilities, job seekers, parents and families, homelessness, financial assistance, abuse, and family violence prevention.
  • Utility Consumer Advocate (UCA) - 310-4822  https://ucahelps.alberta.ca/ 
    • Call the Utility Consumer Advocate to discuss bill issues, your rights, and your options.
    • Visit the Utility Consumer Advocate website to find information on:
      • How you can choose your energy rate
      • Service disconnection and reconnection
      • The charges on your utility bills
      • Understanding the utility sector

Additional crisis support services are available too:

  • Bissell Centre Edmonton –780-423-2285, ext. 133
  • United Way Central Alberta Red Deer – 403-343-3900
  • Distress Centre Calgary – 24hr Crisis Line (text or phone) 403-266-4357

How to tell if you are on the Regulated Rate Option (RRO)

If you have not agreed to enter into a contract, you are on the RRO. Your bill will have the words ‘regulated’ or ‘RRO’ on them. The rate you pay for the energy you use changes each month on the RRO. 

Other options are available and could save you money on your utility bill. 

Visit the Utilities Consumer Advocate for more information on how to save money on your energy bill https://ucahelps.alberta.ca/choosing-a-retailer.aspx   

A list of Alberta energy retailers can be found at: https://ucahelps.alberta.ca/retailers.aspx

If you are overdue on your utility bill

Utility companies have government-approved processes when notifying customers about late payments, cut offs, and being removed from a contracted service.

Knowing which step your account is at can help you get the help you need.

For retail energy contract providers, you can receive:

  • Multiple scheduled payment reminders (phone, mail, email, or text)
  • A final non-payment notice
  • Phone messages advising of pending contract termination
  • Notification of contract termination

For RRO providers, you can receive:  

  • Payment due reminder (via mail or email)
  • Multiple scheduled payment reminder attempts (phone, mail, email, or text)
  • A final non-payment notice
  • Phone message advising that your service will be disconnected or limited
  • Final email or mail notice your service will be disconnected or limited

If you are in this situation, contact your energy provider as soon as possible. If you are having issues paying your energy bills, you may hear the terms below:

Reminders: include account balance and timelines as well as advice on payment options and key contacts for assistance.

Contract Termination: Refers to the cancellation of a retail plan/contract service being transferred to the default energy provider.  The RRO provider for your area of the province can be found at ucahelps.alberta.ca/retailers

Disconnection: Energy services are disconnected on RRO accounts that remain unpaid despite efforts to settle balances.  Power is disconnected only as a last resort.  

Limited Electricity: A load limiter that has been applied to overdue accounts allows for a few appliances or devices to run simultaneously.  If too much electricity is used, the limiter cuts all power.  A reset button can restore limited power.

Medical Allowances: If you are dependent on medical devices requiring electricity, please inform your electricity provider so this information is added to your account and considerations can be made.

If you have concerns about paying your utility bills, you can contact the Utilities Consumer Advocate to learn about your options before reaching out to your electricity and/or natural gas provider(s).

You can also lower your utility bill through energy efficiency

Improving a home’s energy efficiency doesn’t have to involve expensive upgrades or months of renovations.  See a full list of energy saving options on https://ucahelps.alberta.ca/tips-to-save-money-on-utility-bills.aspx   

 

 

Regulated Rate Option (RRO)

The regulated rate is the default electric energy price. It is a permanent option for Albertans and there is no end date. The RRO is the monthly rate for electricity automatically provided to all eligible customers who have not entered into a contract with a competitive electricity retailer. For details on the rate that is currently being charged to RRO customers you can check the rates in the table below.

RRO Energy Rates and a historic file of the previous regulated rates for at least the previous 12 months.

** Government of Alberta mandated RRO Price Ceiling

MONTH

Regulated Rate Option Energy Charge

Administration Charge

2024

($/kWh)

($/day)

May

Residential: $0.09383
Commercial: $0.08784

$0.2562

April

Residential: $0.12909
Commercial: $0.12397

$0.2562

March

Residential: $0.11872
Commercial: $0.11539

$0.2562

February

Residential: $0.16405
Commercial: $0.1605

$0.2562

January

Residential: $0.17723
Commercial: $0.17404

$0.2562

2023

($/kWh)

($/day)

December

Residential: $0.20084
Commercial: $0.19517

$0.2562

November

Residential: $0.18485
Commercial: $0.18066

$0.2562

October

Residential: $0.18984
Commercial: $0.18672

$0.2562

September

Residential: $0.2624
Commercial: $0.25955

$0.2562

August

Residential: $0.30037
Commercial: $0.29951

$0.2562

July

Residential: $0.26303
Commercial: $0.26348

$0.2562

June

Residential: $0.17905
Commercial: $0.17837

$0.2562

May

Residential: $0.16108
Commercial: $0.16210

$0.2562

April

Residential: $0.17960
Commercial: $0.17954

$0.2562

March

$0.13500**
Current Market Rate: $0.20307

$0.2562

February

$0.13500**
Current Market Rate: $0.29671

$0.2562

January

$0.13500**
Current Market Rate: $0.27798 

$0.2562

2022

($/kWh)

($/day)

December

$0.20365

$0.2562

November

$0.16779

$0.2562

October

$0.17583

$0.2562

September

$0.14861

$0.2562

August

$0.15793

$0.2562

July

$0.13774

$0.2562

June 

$0.10823 

$0.2562

May

$0.09796

$0.2562

April

$0.10158

$0.2562

March

$0.10199

$0.2562

February

$0.14386

$0.2562

January

$0.14685

$0.2562

2021

($/kWh)

($/day)

December

$0.11835

$0.2562

November

$0.09813

$0.2562

October

$0.10107

$0.2562

September

$0.09848

$0.2562

August

$0.11525

$0.2562

July

$0.09593

$0.2562

June

$0.06887

$0.2562

May

$0.07336

$0.2562

April

$0.08498

$0.2562

March

$0.07422

$0.2562

February

$0.08549

$0.2562

January

$0.07810

$0.2562

2020

($/kWh)

($/day)

December

$0.06591

$0.2562

November

$0.05995

$0.2562

October

$0.06355

$0.2562

September

$0.07207

$0.2562

August

$0.06346

$0.2562

July

$0.06272

$0.2562

June

$0.05446

$0.2562

May

$0.05538

$0.2562

April

$0.05687

$0.2562

March

$0.06780

$0.2562

February

$0.08301

$0.2562

January

$0.07796

$0.2562

2019

 

 

December

$0.07626

$0.2562

November

$0.06800

$0.2562

October

$0.06800

$0.2562

September

$0.06800

$0.2562

August

$0.06800

$0.2562

July

$0.06800

$0.2562

June

$0.06466

$0.2562

May

$0.06537

$0.2562

April

$0.06373

$0.2562

March

$0.06401

$0.2562

February

$0.06800

$0.2562

January

$0.06800

$0.2562

2018

 

 

December

$0.06800

$0.2562

November

$0.06658

$0.2562

October

$0.06740

$0.2562

September

$0.06800

$0.2562

August

$0.06800

$0.2562

July

$0.06800

$0.2562

June

$0.06130

$0.2562

May

$0.05944

$0.2562

April

$0.06800

$0.2562

March

$0.05165

$0.2562

February

$0.05330

$0.2562

January

$0.05221

$0.2562

2017

 

 

December

$0.04067

$0.2562

November

$0.03640

$0.2562

October

$0.03684

$0.2562

September

$0.03826

$0.2562

August

$0.03876

$0.2562

July

$0.04051

$0.2562

June

$0.03299

$0.2562

May

$0.02936

$0.2562

April

$0.02945

$0.2562

March

$0.03374

$0.2562

February

$0.03850

$0.2562

January

$0.04354

$0.2562

2016

 

 

December

$0.04240

$0.2562

November

$0.03885

$0.2562

October

$0.04111

$0.2562

September

$0.03618

$0.2562

August

$0.04721

$0.2562

July

$0.04933

$0.2562

June

$0.03107

$0.2562

May

$0.03107

$0.2562

April

$0.03181

$0.2562

March

$0.04091

$0.2562

February

$0.04406

$0.2562

January

$0.04602

$0.2562

2015

 

 

December

$0.05172

$0.2562

November

$0.05006

$0.2562

October

$0.05304

$0.2562

September

$0.05230

$0.2562

August

$0.07111

$0.2562

July

$0.08056

$0.2562

June

$0.03802

$0.2562

May

$0.04451

$0.2562

April

$0.05059

$0.2562

March

$0.04805

$0.2562

February

$0.06000

$0.2562

January

$0.07486

$0.2562

2014

 

 

December

$0.07410

$0.2562

November

$0.06363

$0.2562

October

$0.08427

$0.2562

September

$0.08973

$0.2562

August

$0.08690

$0.2562

July

$0.07790

$0.2562

June

$0.05069

$0.2562

May

$0.10668

$0.2562

April

$0.06801

$0.2562

March

$0.07485

$0.2562

February

$0.07309

$0.2562

January

$0.07957

$0.2562

2013

 

 

December

$0.07711

$0.2562

November

$0.07860

$0.2562

October

$0.08186

$0.2562

September

$0.10721

$0.2562

August

$0.11128

$0.2562

July

$0.11137

$0.2562

June

$0.07491

$0.2562

May

$0.07192

$0.2562

April

$0.08519

$0.2562

March

$0.07361

$0.2562

February

$0.07679

$0.2562

January

$0.09155

$0.2562

2012

 

 

December

$0.08638

$0.2562

November

$0.07670

$0.2562

October

$0.09351

$0.2562

September

$0.10352

$0.2562

August

$0.11252

$0.2562

July

$0.08872

$0.2562

June

$0.07656

$0.2562

May

$0.06344

$0.2562

April

$0.07248

$0.2562

March

$0.08183

$0.2562

February

$0.13994

$0.2562

January

$0.15087

$0.2562

2011

 

 

December

$0.13519

$0.2562

November

$0.09007

$0.1777

October

$0.12514

$0.1777

September

$0.08178

$0.1777

August

$0.12621

$0.1777

July

$0.09950

$0.1777

June

$0.06918 

$0.1777

May

$0.06418 

$0.1777

April

$0.12238 

$0.1777

March

$0.07285 

$0.1777

February

$0.09141 

$0.1777

January

$0.07771 

$0.1777

2010

 

 

December

$0.06855

$0.1777

November

$0.05598 

$0.1777

October

$0.05458

$0.1777

September

$0.06706

$0.1777

August

$0.08575

$0.1777

July

$0.09072

$0.1777

June

$0.07815

$0.1777

May

$0.06828

$0.1777

April

$0.05997

$0.1777

March

$0.06140

$0.1777

February

$0.07000

$0.1777

January

$0.07122

$0.1777

2009

 

 

December

$0.08538

$0.1777

November

$0.07006

$0.1777

October

$0.05631

$0.1777

September

$0.06844

$0.1777

August

$0.09183

$0.1777

July

$0.08413

$0.1777

June

$0.07203

$0.1777

May

$0.07583

$0.1777

April

$0.07405

$0.1777

March

$0.08945

$0.1777

February

$0.10835

$0.1777

January

$0.09672

$0.1777

2008

 

 

December

$0.11088

$0.1777

November

$0.09560

$0.1777

October

$0.09281

$0.1777

September

$0.09169

$0.1777

August

$0.11181

$0.1777

July

$0.11311

$0.1777

June

$0.09498

$0.1777

May

$0.09448

$0.1777

April

$0.09345

$0.1777

March

$0.08443

$0.1777

February

$0.08554

$0.1777

January

$0.08877

$0.1777

2007

 

 

December

$0.09212

$0.1777

November

$0.09018

$0.1777

October

$0.09709

$0.1777

September

$0.10976

$0.1777

August

$0.10305

$0.1777

July

$0.08989

$0.1777

June

$0.08386

$0.1777

May

$0.08175  

$0.1777

April 

$0.08386

$0.1777

March

$0.08492

$0.1777

February

$0.08813

$0.1777

January

$0.09257

$0.1777

2006

 

 

December

$0.08722

$0.1777

November

$0.08537

$0.1777

October

$0.08889

$0.1777

September

$0.08622

$0.1777

August

$0.08364

$0.1777

July

$0.08281

$0.1777

June

$0.06014

$0.2756

May

$0.06014

$0.2756

April

$0.06014

$0.2756

March

$0.06014

$0.2756

February

$0.06014

$0.2756

January

$0.06014

$0.2756

2005

 

 

December

$0.06014

$0.2756

November

$0.06014

$0.2756

October

$0.06014

$0.2756

September

$0.06014

$0.2756

August

$0.06014

$0.2756

July

$0.06014

$0.2756

June

$0.06014

$0.2756

May

$0.06014

$0.2756

April

$0.06014

$0.2756

March

$0.06014

$0.2756

February

$0.06014

$0.2756

January

$0.06014

$0.2756

Safety

Alberta One Call

Before commencing any excavation please call Alberta One Call to have the utilities marked. Call toll free at 1-800-242-3447 or request a locate online at

https://utilitysafety.ca/wheres-the-line/submit-a-locate-request/

AEUSA

The vision of the Alberta Electric Utility Safety Association (AEUSA) is to promote electric utility safety within the Province of Alberta. Visit their site at http://www.aeusa.ca/.

Where’s the line?

The following is a list of links to materials and resources dedicated to working safely around power lines.

wherestheline.ca
Where’s the line: on Facebook
Where’s the line: Media