The Town of Cardston has instituted a new rapid emergency notification service called CodeRED®. The new system will distribute emergency messages via telephone, text and email to targeted areas or the entire Town at a rate of 1,000 calls per minute. CodeRED® employs mapping capability for geographic targeting of of email, text and phone notifications. Phone notifications are messages recorded by office staff or local elected officials and can be delivered to homes and businesses, live individuals and answering machines.
To register for notifications click on the CodeRED® link. By registering, you’ll be added to the emergency notification list.
This service may be used in case of floods, fires, evacuations, lock downs, downed power lines, compromised utility mains, lost individuals or abductions, natural disasters, bomb threats, or other emergencies. Notifications can be geographically targeted for localized messaging. If widespread, the entire community could be called within 10 minutes. The system also reports who did not get a call so that they may be contacted by other means.
Residents are encouraged to enter their contact information for their home phone, business phone, cell phones and emails so they may be contacted by the system in the event of an emergency. It is important for residents and businesses customers to register, especially if they use unlisted numbers, cell phones, or VOIP. Those who do not register their address and contact information may not be notified with CodeRED® in the case of an emergency. Registration is confidential, free, and easy.
Most Common Questions about CodeRed
- I received a CodeRED call, does that mean I am in the CodeRED database?
Yes. If you would like to submit additional information, such as cell numbers, text and email information, just visit this link and fill in the information. Just click on the CodeRED® logo above and insert all your information again. The CodeRED® system will automatically remove duplicate numbers so don’t be afraid of putting all your contact information in to make sure that we have your up to date contact information.
- Why did CodeRED call me several times?
If there is no answer when CodeRED® calls and you do not have an answering device, the number will be attempted up to 3 times by the system.
- I received a call, but no message played.
CodeRED® messages begin playing once it hears you say “Hello”. Otherwise the message will not begin playing automatically. It is trying to determine if is has reached a live person or an answering device. If you do not say anything, it will hang up and retry the number in the next pass of the non connected numbers.
- Why did it leave only part of the message on my answering machine?
CodeRED® will leave a message on an answering device. There are many different brands and types of capturing devices for leaving a message. Occasionally something about the answering device or the beep of the device causes the system to think it has reached a live person and begins playing the message. When the message is left, it only leaves part of the message. You can call back the 866-419-5000 number and receive the entire message. This does not happen often but there is a chance that you may get a few of these on answering machines.
- Why does my cell phone ring once and hang up? It has called me twice and won’t let me answer it.
If you have a ring back tone which plays a song instead of ringing, the system will interpret this as an Operator Intercept and hang up, only to retry the number. You have two options. You can remove the ring back tone or you can contact your cell phone provider and request that the phone number bypass this feature and have it ring normally.