The Town of Cardston owns and operates the electrical infrastructure system within the Town of Cardston. Property owners must choose an electrical retailer prior to connection to the Town system.

Electrical Emergencies

For ELECTRICAL EMERGENCIES or power outages in the Town of Cardston please call

  • 403-308-0524 or
  • 403-653-5035

Code of Conduct

Complaints about contraventions of the Code of Conduct Regulation may be made to the Alberta Utilities Commission or the Market Surveillance Administrator. The Alberta Utilities Commission can be reached by contacting 1-780-427- 4903 or consumer-relations@auc.ab.ca. The Market Surveillance Administrator can be reached by contacting 1-403-705-3181 or compliance@albertamsa.ca. The Alberta Utilities Commission and the Market Surveillance Administrator are independent of the Town of Cardston and the regulated rate suppliers and affiliated providers. For general and billing inquiries, refer to the contact information on your bill.

Town of Cardston Compliance Plan

Current Bylaw and Rates Schedule

Bylaw 1649B and Schedule A: Distribution Tariff


For information regarding a retail supplier of electricity in Cardston, here are some web sites to help:

Regulated Rate Option (RRO)

The regulated rate is the default electric energy price. It is a permanent option for Albertans and there is no end date. The RRO is the monthly rate for electricity automatically provided to all eligible customers who have not entered into a contract with a competitive electricity retailer. For details on the rate that is currently being charged to RRO customers you can check the recent RRO Energy Rates document.


Balance Pool Rider

What is the balancing pool rider?
You may notice a charge on your electric utility bill called the "Balancing Pool Rider". This is a charge of 0.1433 cents per kilowatt hour which goes towards the balancing poolThe Balancing Pool was established in 1999 by the Government of Alberta to help manage certain assets, revenues and expenses arising from the transition to competition in Alberta’s electric industry. Recent changes in provincial government policy have affected what was once a profitable balancing pool, necessitating the new charge. 



Alberta One Call

Before commencing any excavation please call Alberta One Call to have the utilities marked. Call toll free at 1-800-242-3447 or request a locate online at http://www.alberta1call.com/contact.html


The vision of the Alberta Electric Utility Safety Association (AEUSA) is to promote electric utility safety within the Province of Alberta. Visit their site at http://www.aeusa.ca/.